Shipping policy
Shipping Policy
Last updated: July 10, 2026
This Shipping Policy applies to orders placed on uskeyvision.com and is operated by Shenzhen USKEY Technology Co., Ltd.
Order processing
In-stock orders are normally prepared for shipment within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding applicable public holidays. Processing time is separate from carrier transit time.
If an item is unavailable, an address needs clarification, or another issue delays fulfillment, we will contact you at the email address provided with the order. Orders may be fulfilled from our United States fulfillment location or by a contracted third-party fulfillment provider. The carrier and shipment origin are shown in the tracking information when available.
United States shipping
- Standard: 3–5 business days after dispatch; $8.00.
- Free Standard Shipping: available on qualifying orders of $70.00 USD or more after discounts and before taxes.
- Express: 1–2 business days after dispatch; $15.00.
The exact available methods, prices, and estimated delivery dates are displayed at checkout and control if they differ from this summary.
International shipping
International shipping is available only when the destination can be selected at checkout and is included in an active Shopify Market. Eligible orders use calculated DHL Express or USPS services. The final shipping charge and estimated transit time are displayed at checkout.
Unless checkout expressly states that duties are prepaid, the recipient is responsible for import duties, taxes, brokerage, and customs charges imposed by the destination country. Customs processing can extend delivery time and is outside our control.
Tracking and delivery
When tracking is available, it is sent to the email address used at checkout. Carrier estimates are not guaranteed delivery dates. Weather, customs, address issues, peak periods, and carrier disruptions can cause delays.
Customers are responsible for providing a complete and accurate shipping address. Contact support@uskeyvision.com as soon as possible if an address needs to be changed. We cannot guarantee changes after an order enters fulfillment.
Lost, damaged, or misdelivered packages
If tracking has not updated for seven business days, or a package arrives damaged, contact sales@uskeyvision.com with the order number and relevant photos. We will review the shipment and, when appropriate, coordinate a carrier claim, replacement, or refund under our Return and Refund Policy.
Contact
Email: support@uskeyvision.com
Do not send returns to our business registration address or to the address shown on a shipping label without return authorization. The approved return address is provided after a return request is accepted.